Carrier Response

Carrier Response

As the nation takes steps to address COVID-19, NADP remains committed to supporting and informing dental carriers, dentists, consumers and various stakeholders, including federal and state policymakers.

NADP members are open and operating. We remain committed to assisting providers in the delivery of essential services and ensuring continuity of care in a safe manner for all dental consumers.

Americans need regular oral health care to maintain and improve their oral and overall health, and dental coverage is an important gateway to oral health care.

Carriers are implementing various processes and relief and recovery efforts to continue supporting consumers and providers in accessing affordable dental benefits and care during this time.

  • To support the delivery of essential dental treatment during the pandemic, NADP plan members have business continuity plans in place and have taken steps to minimize interruption of normal business processes.
  • Carriers are able to process and pay claims and assist members and dentists with questions.
  • For individual members, plan sponsors, and dentists, carriers are distributing information (i.e. FAQs) via websites, online portals, and other electronic communication channels.  
  • Teledentistry is one modality of care that can support access to care for dental consumers. Dental carriers typically pay for covered services that are provided on a telehealth basis, which has become more important to many people in the current environment.
  • When dental offices were closed and as they begin to re-open, carriers have assisted enrollees in finding dental providers for urgent and emergent care. Urgent or emergent care during this time may be covered as in-network services for greater out-of-pocket savings. Check with your dental plan.
  • To offer financial support to members and employers facing challenges during the crisis, carriers may provide a premium grace period on late premium payments, allowing members the ability to maintain coverage and avoid cancellation.
  • To provide economic assistance to dentists, support the purchase of personal protective equipment (PPE) and meet CDC requirements, carriers have implemented or are considering programs such as advance claims payment programs, provider relief and recovery funds or grants, temporary PPE courtesy payments per patient visit, or increased reimbursement for certain procedures.
  • To support the resumption of dental care as dental offices re-open, carriers are considering and reviewing plan/coverage policies such as frequency limitations and coverage maximums for enrollees who may have been impacted by office closures in March and April.
  • Dental carriers and affiliated foundations are also pledging funds and support to communities and clinics like federally qualified health centers impacted by COVID-19 with the goal of increasing access to care as well as COVID-19 recovery funds.

As the voice of the dental benefits industry, NADP continuously works to educate legislators and regulators regarding the importance of dental benefits and dental care in improving oral and overall health. Learn more about the important issues NADP has shared with policymakers during the COVID-19 pandemic online here.